Intelligent delivery robots have formed a diversified product portfolio and are widely used in hotels, industrial parks, communities, catering, healthcare, airports, and other fields.
In hotel delivery scenarios, robots can deliver room keys, takeout, daily necessities, etc., to guests, achieving item delivery through integration with elevator control systems and in-room telephones. In smart industrial park and community delivery scenarios, robots can autonomously deliver from the main entrance to designated locations within the building. For example, some delivery robots can autonomously take elevators to deliver packages to doors. After a courier places the package in the robot's storage compartment, the robot can plan its route using an autonomous navigation system, take the elevator to the designated floor within the building, and automatically notify the recipient. Users can also schedule pickups through relevant procedures. Some robots are also used in university campuses and residential communities, achieving door-to-door delivery. In open scenarios such as shopping districts and plazas, unmanned delivery vehicles can be used for goods transfer. These devices can avoid pedestrians, plan routes, and move between stalls and delivery points, with sufficient cargo space to meet the delivery needs of such scenarios.
In food delivery, robots can be used to deliver dishes in restaurants, such as hot pot restaurants and private rooms, to reduce repetitive labor for service personnel. For highly standardized consumption scenarios like coffee shops, some companies have already launched automated service processes from reception to delivery. In medical and special-scenario delivery, robots have been used in hospitals and quarantine sites for contactless food and medicine delivery. For example, during the 2020 pandemic, robots were used in Wuhan and other places for contactless delivery of medical supplies. In addition, in special control areas such as airports, intelligent delivery robots can deliver takeout to the boarding gate area. For example, some airports have introduced such robots in the terminal. Passengers can place orders through a mobile application, the system identifies the demand and completes the dispatch, and the robot plans the route, avoids pedestrians, and delivers the food to the designated boarding gate area.
